FAQ

The item I want is out of stock. What now?
We try to have a stock level that will keep up with demand but some popular items may sell out fast. If you would like to receive a notification when your item becomes available again, simply contact us and we'll send out an email when it does come back online.

How do I return or exchange an item?
We pride ourselves with quality products and take care in the packaging and posting of the products we sell. So that the item arrives in perfect condition. If for odd chance that the delivery arrives damaged or faulty we will gladly exchange or offer a full refund.

However, the product must returned within 14 days of delivery for full refund. Send an email to returns@miintgear.com, please outline in the email, whether you prefer a refund or exchange, as well as the reason for the return and the order number.

All returns must be in original packaging including tags. Miint Gear are not liable for any returns that are lost in transit. We highly recommend you use a tracking service for all returns. Return shipping costs are to be paid for by the buyer.

When will I receive my refund?
Once we have received the faulty item back at our warehouse, your request will be processed within 1-3 business days. Refunds will be processed back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account. Keep an eye out for email notifications - well keep you updated along the way!

Whats our returns policy?
We have 3 rules for returns, item(s) must be returned:
1 Item(s) must be faulty and returned within 14 days of purchase; 14 starts from the date of purchase to when it is received at our warehouse
2 Item(s) must be unworn and or unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.; and
3 Item(s) must be in the original packaging which must be in original condition. This includes branded bags and or boxes.
If your item matches all of these condition, you can lodge a return.

How do I change my delivery address after my order has been placed?
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us as soon as possible. If the delivery has not yet been sent than it is possible for a change of delivery address. If the delivery has already been sent, there is nothing that can be done and you will not be able to change the delivery address. 

Are Miint Gear an official distributor of Audiofly products?
Yes, Miint Gear are proud to be official resellers/distributors of Audiofly products. This means all Audiofly products purchused from us qualify for Audiofly's manufacturer's warranty (please refer to Audiofly's official warranty policy for more details).